First Hour
Need the Documents Today?
Text 601-337-1069 with the certificate holder's legal name and address, or email the vendor form. The W-9 and certificate of insurance come back the same business day.
Text the RequestThis is the page to read on your phone standing in it. Ten steps, in order. Most of them cost nothing and every one of them protects the insurance claim that pays for the rest.
The first thirty minutes on site is the claim file: cause of loss, category of water, what is wet and how wet, moisture readings against a dry reference, photos of every reading and every piece of equipment placed. We then stop the source, extract standing water, remove what cannot be dried, treat with antimicrobial, and set dehumidifiers and air movers. You sign a work authorization with our posted rate schedule attached before the first unit is plugged in.
Our rates are published, dated, and versioned on the water damage page. That matters to your carrier: a rate that was public before the loss cannot be called a post-loss markup.
On a covered commercial loss, your cost is the deductible and anything the policy excludes. We bill the carrier against your claim number at the posted schedule. We do not take assignment of benefits, so the claim stays yours.
One honest filter: if your deductible is near or above what the drying job will cost, especially a percentage deductible after a named storm, it is a self-pay job. We tell you that before the first unit goes in, quote it off the same schedule, and let you decide.
Mold remediation beyond drying and antimicrobial treatment is referred out. Roof repair is referred to a roofer, though we find and document the leak. Residential water losses are not our line; we work commercial accounts and the properties they own.
Text 601-337-1069 with the certificate holder's legal name and address, or email the vendor form. The W-9 and certificate of insurance come back the same business day.
Text the RequestKill the power and stop the source first. Then call whichever picks up. We can start extraction and drying without a claim number; we just need it before rental equipment is ordered.
Water losses jump the line. Text photos to 601-337-1069 with the address and we give you a real ETA. We are local, and after a named storm existing accounts are served first.
For a small clean-water spill on tile, maybe. For anything into drywall, base, insulation, or ceiling, no. Materials that read wet three days later become a mold claim, and by then the water claim is harder to prove.
Yes. The adjuster gets a documentation package: photos, moisture map, daily readings, equipment log with serials and hour meters, and the drying report. Most invoice disputes are about proof, and we bring the proof.