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Most Emergency Calls Were Maintenance Nobody Did

We run the emergency calls, so we know what caused them. Iced coils, scaled ice machines, dirty condensers, and belts nobody looked at. A maintenance program is the same technician on a schedule instead of on a Friday night, and program accounts go to the front of the line when something does break.

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The Facts

Maintenance Programs

Refrigeration

  • Walk-ins: condenser and evaporator coil cleaning, defrost check, door gaskets and closers, drain line and heater, refrigerant charge and readings logged.
  • Ice machines: cleaning and descaling on the manufacturer's interval, water filter change, condenser cleaning, harvest check, sanitizer.
  • Reach-ins and prep tables: coils, gaskets, fan motors, temperature verified against a reference.

HVAC

  • Rooftop and split systems: coil cleaning (quarterly on the Coast, where salt air eats condensers), filters, belts, contactors and capacitors checked, drains cleared and float switches tested, refrigerant readings logged.
  • Make-up air and exhaust: belts, bearings, filters, airflow.
  • Thermostat placement and calibration, because a thermostat over a heat lamp runs the unit all day.

Kitchen Equipment

  • Fryers: burner and pilot service, thermopile and igniter check, high-limit test, calibration, filter system check.
  • Ovens and griddles: igniters, thermostats, door seals, calibration.
  • Soft-serve and shake machines: seals and o-rings, condenser cleaning, beater and drive check, sanitation cycle verified.

How a Program Is Built

We start with a nameplate inventory of every unit on the site, photographed and recorded. Each unit gets an interval from the manufacturer's documentation adjusted for your environment: Coast condensers more often, hard-water ice machines more often, a soft-serve machine that runs all day more often. The visit schedule is written around your hours, and institutions get their heavy work in summer windows when the building is empty.

Every visit produces readings and photos on every unit. Over a year that record tells you which unit is on its way out before it fails, and it is the condition report you hand your board or your franchisor when it is time to budget.

What It Prevents

Walk-in compressors that fail because the condenser was packed with lint. Ice machines that stop harvesting because of scale. Rooftop units that trip on high pressure every August afternoon. Fryers that will not light on a Friday. These are the calls we run most, and they are the ones a program removes.

Priority When Something Breaks

Program accounts are dispatched first on down-equipment calls. Not because we like them more, but because we already know the equipment, the history is on file, and the repair is usually faster.

Condenser coil before and after cleaning by Dirty Works Services
Planned Maintenance

Need the Documents Today?

Text 601-337-1069 with the certificate holder's legal name and address, or email the vendor form. The W-9 and certificate of insurance come back the same business day.

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Common Questions

Maintenance Programs FAQ

What does a maintenance program cost?

It depends on the equipment count and the intervals. The nameplate inventory visit produces a written program with a fixed price per visit, so the number is known before you sign anything.

Can I do some of it myself?

Yes, and we tell you which parts. Fryer boil-outs, soft-serve daily disassembly, and filter changes are staff work. Coil cleaning, refrigerant readings, ice machine descaling, and electrical checks are ours.

Do you cover multiple locations under one program?

Yes. Multi-site operators get one program, one schedule, and per-location reports, with the same technicians rotating through the stores.

How often should ice machines be cleaned?

On the manufacturer's interval, usually twice a year, and more often on hard water or heavy summer volume. Most emergency ice calls we run trace back to a cleaning nobody was doing.

Will a program stop all breakdowns?

No. It removes the predictable ones and gives you a documented record for the rest. A unit at the end of its life fails on a program too; the difference is that you saw it coming in the readings.

Related

Proof, Paperwork & Who We Serve

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