Commercial Refrigeration & Ice Machine Repair

Dirty Works technician inspecting a commercial ice machine evaporator plate with a flashlight

Ice Machines

Ice Machine Repair & Descale

An ice machine doesn't quit at a convenient time. It quits Friday afternoon before your biggest weekend, and by Saturday you're buying bagged ice at the gas station. We work on every major commercial ice machine in this market, and we've seen just about every way they fail.

Manitowoc / Indigo NXTHoshizakiScotsmanIce-O-Matic

Not making ice, or making thin / cloudy / undersized cubes
Shutting off intermittently — safety trips, board faults, sensor failures
Slime and scale in the bin and water system — cleaning & sanitizing done right
Evaporator heater failures and harvest problems
Dirty condensers, water filter and float valve issues, drain problems

South Mississippi water is hard on these machines. Scale slows the freeze cycle, the board reads it as a fault, and the machine starts shutting itself down "for no reason." Most of what we're called out for traces back to maintenance nobody was doing — and that's a fixable problem.

Text Us Your Machine's Model #

Walk-in cooler build-out and installation by Dirty Works Services

Walk-Ins

Walk-In Coolers & Freezers

A walk-in that's creeping above temp is a countdown clock on everything inside it. We handle the whole box — mechanical, electrical, and the doors everybody ignores until they won't shut.

Door hinges, closers, and gaskets — the #1 cause of a box that can't hold temp
Compressor diagnosis and replacement, condensing unit service
KE2 controller setup, troubleshooting, and defrost programming
Refrigerant leak detection and repair — we braze it, we don't just top it off
Reading frost patterns on the evaporator to find airflow, defrost, and charge problems

Frost tells a story. A coil frosted solid, ice on the suction line, frost in one corner of the box — each pattern points at a different failure, and reading it right is the difference between a fixed cooler and a parts-cannon invoice. We diagnose before we replace.

Walk-In Down? Call Now

Clean evaporator coil after service in a commercial kitchen

Reach-Ins

Reach-In Refrigeration

True, Traulsen, and the rest of the reach-ins, prep tables, and undercounter units holding your line together. Common calls: units running warm, iced-up evaporators, failed fan motors, torn gaskets, and door frames beat up by a busy kitchen. A lot of reach-in "failures" are a $60 gasket or a coil cleaning — we'll tell you when it's cheap, and we'll tell you straight when the unit's not worth saving.

One habit that saves operators real money: don't wait until it dies. If a reach-in is cycling long, sweating around the door, or the compressor sounds different than it did last month, that's the cheap window to fix it. The same unit ignored for another six weeks becomes an overnight product loss and an emergency call. We also run scheduled preventive maintenance — coil cleanings, gasket checks, temp verification — for kitchens that would rather plan the expense than get surprised by it.

TrueTraulsenPrep TablesUndercounters

Text a Photo of the Problem

Who We Serve

Built for Operators Who Can't Afford Downtime

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QSR & Franchise Groups

Multi-unit operators — including multiple QSR franchise groups — who need one number that answers for every store's cold side.

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Independent Restaurants

From diners to fine dining. Your walk-in and ice machine are your livelihood; we treat them that way.

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Schools & Institutions

Cafeteria coolers, milk boxes, and ice machines serviced around your schedule, with paperwork your district can process.

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Facility Management

FM networks and property managers who need a reliable boots-on-the-ground vendor in South MS and the Northshore.

Vendor-packet ready: COI and W9 on request, photos and notes on every work order, NTE limits respected. If your network needs coverage in our area, send the onboarding packet — we'll turn it around fast.

Service Area

South Mississippi & the LA Northshore

Poplarville Hattiesburg Gulfport Biloxi Picayune Wiggins Petal Bay St. Louis Slidell, LA Covington, LA

Based in Poplarville, we run refrigeration calls across the Pine Belt, the Gulf Coast, and the Louisiana Northshore. Close to us but not on the list? Text us your address — odds are we cover you. Everything else we do — hot side, HVAC, lighting — is on the main Dirty Works Services site.

Why Dirty Works

Straight Answers. Fixed Equipment.

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Since 2007

Nearly two decades working on commercial kitchens in this region. Licensed and insured, and we've seen your equipment's failure mode before.

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Labor Guaranteed

If our repair doesn't hold, we come back and make it right. Flat-rate labor, so the quote you approve is the quote you pay.

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100% Text-Friendly

Our techs are usually elbow-deep in a machine and can't take a call — but they always answer texts. Text a photo of your nameplate to 601-337-1069 and we show up knowing what we're fixing.

Common Questions

Refrigeration FAQ

My ice machine keeps shutting off on its own. What's wrong with it?

Intermittent shutdowns are usually a safety control doing its job — dirty condenser coils tripping a high-pressure cutout, a scaled-up evaporator stretching the freeze cycle past its limit, or a failing water-level or thickness sensor. Modern boards like Manitowoc's Indigo NXT log fault codes, so the machine will often tell us what happened. Text us the model number and any code on the display and we'll usually know what we're walking into before we arrive.

How fast can you get to my restaurant?

We run same-day service when the schedule allows, and down equipment losing product gets priority over routine work. Honest answer: response time depends on where you are in our service area and what's already on the board that day. Text 601-337-1069 with your location and what's down and we'll give you a real ETA, not a guess.

Do you work with facility management companies?

Yes. We work with facility management networks, franchise groups, and multi-site operators, and we're set up for their paperwork — COI and W9 available on request, photos and notes on every work order, and NTE limits respected. If you need a dependable vendor covering South Mississippi and the Louisiana Northshore, send us your onboarding packet.

Should I repair or replace my walk-in cooler?

Depends on what's failing. Doors, hinges, gaskets, evaporator fan motors, and controls are almost always worth repairing. A failed compressor on an older box running a phased-out refrigerant is where the math gets closer, and we'll walk you through the actual numbers rather than push you either way. We'd rather fix what's fixable and be your guy for the next fifteen years.

What refrigeration brands do you service?

Ice machines: Manitowoc (including Indigo NXT), Hoshizaki, Scotsman, and Ice-O-Matic. Reach-ins: True, Traulsen, and most other commercial brands. Walk-ins: all major box and condensing-unit manufacturers, including systems running KE2 controllers. If you don't see your brand listed, text us the nameplate — refrigeration is refrigeration, and we can source parts for nearly anything commercial.

Commercial Refrigeration & Ice Machine Repair — South Mississippi